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  • CBIC Site
  • Round 1 2017
  • Round 1 Rebid
  • Round 1 Recompete
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For suppliers who have questions about the Competitive Bidding Program, please call the Competitive Bidding Implementation Contractor (CBIC) customer service center toll-free at 877-577-5331 between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.

For beneficiaries who have questions about the Competitive Bidding Program, please call 1-800-MEDICARE (1-800-633-4227).

The CBIC customer service center will be closed for the following holidays in 2018:

 Holiday Date 
 New Year's Day  Monday, January 1, 2018
 Martin Luther King Jr. Day  Monday, January 15, 2018
 Memorial Day  Monday, May 28, 2018
 Independence Day  Wednesday, July 4, 2018
 Labor Day  Monday, September 3, 2018
 Thanksgiving  Thursday-Friday, November 22-23, 2018
 Christmas  Monday-Tuesday, December 24-25, 2018


E-mail Competitive Bidding Program customer service. Please do not include any Protected Health Information. We will make every effort to reply to your inquiry within two business days. Please note that we are not able to assist you with claims, enrollment or NPI-specific questions.

Please contact the DME MAC for your claims questions (contact information below) or the National Supplier Clearinghouse (NSC) at 866-238-9652 for your enrollment questions.


Please mail your correspondence to:

Palmetto GBA
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499


Your regional liaison is available to assist you with questions and concerns, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.


If you have a question about a specific claim, please call the applicable phone number below for assistance.

People With Medicare: 1-800-MEDICARE (1-800-633-4227)

Suppliers: DME MAC for the area where the beneficiary permanently resides

Jurisdiction A - Noridian Healthcare Solutions: 866-419-9458

Jurisdiction B - CGS Administrators, LLC: 866-590-6727

Jurisdiction C - CGS Administrators, LLC: 866-270-4909

Jurisdiction D - Noridian Healthcare Solutions, LLC: 877-320-0390


For the latest updates about the Competitive Bidding Program, please register for our listserv.


For help with technical problems using your computer on this website, please e-mail your issue to the Webmaster.


Send FOIA requests to the following address:

Palmetto GBA
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

E-mail: foia@palmettogba.com

Note: At this time, Palmetto GBA and the CBIC cannot accept or respond to FOIA requests over the Internet.

last updated on 12/22/2017


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