Beneficiaries should call 1-800-MEDICARE (1-800-633-4227) for assistance with questions about the competitive bidding program or claims.
Suppliers or referral agents who have questions about the competitive bidding program should call the Competitive Bidding Implementation Contractor (CBIC) customer service center at 877-577-5331 between 9 a.m. and 7 p.m. prevailing Eastern Time, Monday through Friday. Hours are extended to 9 p.m. prevailing Eastern Time during the last two weeks of the registration and bidding windows.
The CBIC customer service center will be closed for the following holidays in 2019:
| New Year's Day
|| Tuesday, January 1, 2019
| Martin Luther King Jr. Day
|| Monday, January 21, 2019
| Memorial Day
|| Monday, May 27, 2019
| Independence Day
|| Thursday, July 4, 2019
| Labor Day
|| Monday, September 2, 2019
|| Thursday-Friday, November 28-29, 2019
|| Tuesday-Wednesday, December 24-25, 2019
Suppliers or referral agents may also email the CBIC customer service center. However, please do not include any protected health information (PHI). Our goal is to reply to inquiries within two business days. Please note that we are not able to assist with claims or enrollment questions (see contact information below for the DME MACs and the National Supplier Clearinghouse (NSC)).
Suppliers or referral agents needing website navigation or general question assistance may use eChat. eChat is located at the bottom right-hand side of the website when available.
Mail correspondence to:
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
Suppliers should call the DME MAC for the area where the beneficiary permanently resides for assistance with claims questions.
Medicare DME MAC Contractors
Jurisdiction A - 866-419-9458
Jurisdiction B - 866-590-6727
Jurisdiction C - 866-270-4909
Jurisdiction D - 877-320-0390
Contact the National Supplier Clearinghouse (NSC) at 866-238-9652 for assistance with supplier enrollment.
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WEBSITE TECHNICAL ASSISTANCE
Email your issue to the Webmaster for help with technical problems encountered when using this website.
FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Palmetto GBA and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following mailing or email address:
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190