Referral Agents

   EMAIL

Referral agents who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) may email the Competitive Bidding Implementation Contractor (CBIC) customer service center to receive a reply within two business days. However, please do not include any protected health information. 

   TELEPHONE

Referral agents who have questions about the DMEPOS CBP may also call the CBIC interactive voice response (IVR) system:

877-577-5331 

The IVR system is available 24 hours a day, seven days a week. 

You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.

   MAILING ADDRESS

Referral agents mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:

Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

   PRICING, DATA ANALYSIS, AND CODING (PDAC) ASSISTANCE

Referral agents who need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes should contact the PDAC Medicare contractor.

PDAC: 877-735-1326

   FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

Please send FOIA requests to the following email or mailing address:

FOIA@PalmettoGBA.com

Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
PO Box 100190
Columbia, SC 29202-3190

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   WEBSITE TECHNICAL ASSISTANCE

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